Terms & Conditions

01. Acceptance of Terms

By creating an account or using the Services in any capacity, you affirm that you are at least 13 years of age (or the minimum legal age in your country). If you are under the age of majority in your jurisdiction, you represent that you have reviewed these Terms with your parent or guardian and they agree to these Terms on your behalf.

02. User Accounts & Client Dashboard Portal

To access project tracking, invoice archives, the Deliverables Vault, and support channels, you may be required to register a user account.

• Centralized Dashboard Hub: All your invoices, active care plans, project orders, deliverables, and service tickets are permanently available in your client dashboard (/dashboard). Clients are advised to check the dashboard regularly for real-time progress updates, deliverables, and billing statements.
• Account Security: You are responsible for maintaining the confidentiality of your authentication credentials and session tokens.
• Portal Access: The client dashboard (/dashboard), order tracker (/orders), deliverables repository, and support ticketing hub are accessible exclusively to authorized clients.
• Prohibited Portal Actions: You may not attempt to reverse-engineer dashboard API endpoints, perform automated scraping, or upload malicious payloads to our support/chat ticket attachments.
• Suspension Rights: Glitch Galaxy reserves the right to suspend or restrict dashboard access in the event of documented security violations, abuse toward support personnel, or material payment defaults.

03. Intellectual Property Rights & Deliverables Transfer

All proprietary studio content—including site design, 3D elements, typography, brand marks, and underlying architectural boilerplates—is the property of Glitch Galaxy Studios.

• Studio Platform License: We grant you a limited, non-exclusive, revocable license to access the public site and client portal in accordance with these Terms.
• Transfer of Custom Deliverables: Upon 100% full settlement of all agreed milestone payments and invoices, full exclusive intellectual property rights to bespoke application code, assets, and design files produced specifically for your project are formally transferred to you.
• Pre-existing Frameworks: Any pre-existing open-source libraries or reusable studio utility modules incorporated into deliverables are licensed under their respective open-source or perpetual non-exclusive commercial licenses.

04. User-Generated Content (UGC)

Glitch Galaxy may allow you to create, upload, or share content.

• Ownership: You retain ownership of your original content.
• Grant of License: By posting content, you grant Glitch Galaxy a worldwide, royalty-free, perpetual, and sublicensable license to use, reproduce, and display such content in connection with the Services.
• Prohibited Content: You may not share content that is illegal, offensive, defamatory, or infringes on the rights of others.

05. Prohibited Conduct

You agree not to:

• Use the Services for any illegal purpose.
• Attempt to "hack," reverse-engineer, or disrupt the integrity of the Glitch Galaxy servers or network.
• Use automated systems (bots, spiders, etc.) to access the Services.
• Harass, bully, or intimidate other users within the Glitch Galaxy community.

06. Disclaimers and "As Is" Provision

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. Glitch Galaxy makes no warranties, expressed or implied, regarding the reliability, accuracy, or availability of the Services. We do not guarantee that the Services will be free from "glitches," viruses, or other harmful components, despite our name.

07. Limitation of Liability

To the maximum extent permitted by law, Glitch Galaxy and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from:

• Your use of or inability to use the Services.
• Any unauthorized access to our servers.
• Any conduct or content of any third party on the Services.

08. Termination

We reserve the right to terminate or suspend your access to the Services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or our business interests.

09. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Glitch Galaxy is headquartered, without regard to its conflict of law provisions.

10. Changes to Terms

Glitch Galaxy reserves the right to modify these Terms at any time. We will notify users of significant changes by posting a notice on our website or via email. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.

11. Contact Information

If you have any questions about these Terms, please contact us at:

• Email: glitchgalaxy.in@outlook.com
• Website: https://www.glitchgalaxy.in

12. Project Cancellation and Refunds

• Binding Acceptance: Once a customer accepts an order or project proposal, it is considered a binding agreement.
• Cancellation Restrictions: The customer may not cancel an accepted order unless there is a documented failure or breach of service on the part of Glitch Galaxy.
• Refund Policy: In the event of a customer-initiated cancellation where Glitch Galaxy is not at fault, 70% of the amount received from the customer will be refunded, and 30% will be retained to cover administrative overhead, resource allocation, and preliminary work performed. This policy strictly applies to whatever amount has actually been received from the customer. The refund will be credited directly to the customer's original payment source within 5 to 7 working days (though typically processed earlier).
• Project Suspension: Upon cancellation or request for a pause, website development will be placed on immediate hold. Work will only resume once the customer provides explicit written confirmation ("go-ahead") to proceed.

13. Pricing and Cost Adjustments

• Variable Costs: Glitch Galaxy reserves the right to increase project costs after an order has been placed if external costs, specifically domain registration and renewal fees, fluctuate or differ from initial estimates.
• Prior Notification: We will provide the customer with prior information and justification regarding any such price increases before applying them to the final invoice.

14. Website Care, Maintenance Plans & Intake Fees

• Complimentary Post-Launch Period: Every web platform developed by Glitch Galaxy Studios includes a complimentary 1-month post-launch maintenance cycle. Billing for continuing Care Plans commences immediately following the expiration of this 1-month period.
• External Website Takeovers & ₹249 Onboarding Fee: For platforms originally developed by third-party agencies or developers, an initial one-time non-refundable intake fee of ₹249 is charged to cover comprehensive security, dependency, and server architecture audits prior to stabilization.
• Scope of Maintenance: Website Care Plans exclusively cover security patching, framework/CMS updates, uptime monitoring, automated backups, and minor UI bug fixes. Requests for structural redesigns, net-new feature additions, or additional page layouts are outside maintenance scope and will be estimated and billed separately under standard studio rates.
• Annual Commitments: Annual care subscriptions require upfront payment and offer cost savings equivalent to nearly two months of service. Annual subscriptions are non-refundable once active maintenance has commenced.

15. Payment Processing, Invoicing & Digital Gateway

• Authorized Payment Aggregator: All digital transactions, deposits, milestone payments, and care subscriptions are processed through our payment partner, Razorpay. Glitch Galaxy does not view or store client payment credentials or credit card numbers.
• Invoices, Plans & Order Tracking via Dashboard: All official GST-compliant invoices, active maintenance plan subscriptions, order stages, payment receipts, and project deliverables are accessible inside your client dashboard (/dashboard). Clients should check the dashboard regularly for billing history, invoice downloads, and real-time project updates.
• Subscription Renewals: Monthly or annual Care Plan subscriptions will renew automatically unless cancelled before the start of the subsequent billing cycle. Clients can initiate cancellation directly from the dashboard or by contacting support.