Shipping & Delivery Policy

01. Nature of Services & Intangible Delivery

• 100% Digital Products & Engineering: All deliverables provided by Glitch Galaxy—including software applications, websites, codebases, APIs, graphics, and server configurations—are purely digital, intangible services.
• No Physical Shipping: Glitch Galaxy does not manufacture, package, or dispatch tangible physical merchandise. No physical courier, postal dispatch, or logistics services are utilized.
• Zero Shipping Costs: Because fulfillment occurs entirely across digital networks, no shipping, handling, packaging, or customs fees will ever be charged. The applicable shipping cost across all orders is strictly ₹0 (Free).

02. Delivery Methods & Fulfillment Channels

The deliverables are supplied to customers through one or more of the following fulfillment channels:

• 1. Deployment on Hosting Sites: Direct build compilation, deployment, and live configuration onto designated hosting platforms and cloud infrastructure (including Amazon Web Services, Cloudflare, Supabase, Firebase, or Vercel).
• 2. GitHub Repository (Upon Request): Handover of the codebase via private GitHub repository transfer or collaborator access, provided if explicitly requested by the customer following milestone clearance.
• 3. Company Database & Source Code Trace: In accordance with the company's operational interest and security standards, the verified source code trace, build commits, and project archives are permanently maintained and stored within the company's database and backup vaults.
• 4. Client Dashboard Deliverables Vault: Compiled digital deliverables, milestone status updates, and official GST tax invoices remain accessible for ongoing reference directly inside the client dashboard (/dashboard).

03. Turnaround & Delivery Timelines

• Milestone-Based Custom Projects: Turnaround and delivery timelines for custom web and application builds are strictly milestone-based, defined and governed individually within each mutually executed project Statement of Work (SOW) or formal quote.
• Website Care Plans & Subscriptions: Onboarding, repository security audits, and automated monitoring activation commence within 24 to 48 business hours following subscription confirmation.
• Transaction Confirmations: Upon successful payment via Razorpay, clients receive instantaneous digital receipts and order tracking updates directly in the client portal.

04. Client Obligations & Schedule Adjustments (Force Majeure)

• Reciprocal Client Cooperation: Delivery schedules are contingent upon prompt client cooperation, including the timely provision of project assets, business content, third-party API credentials, domain access, and design feedback.
• Automatic Schedule Extension: In the event that required client assets, approvals, or milestone sign-offs are delayed, delivery deadlines shall automatically be extended by a corresponding duration without penalty to Glitch Galaxy Studios.
• Force Majeure & Upstream Outages: Glitch Galaxy shall not be held liable for delivery delays resulting from events beyond reasonable control, including third-party cloud infrastructure outages (AWS, Cloudflare, GitHub, Supabase), internet service interruptions, natural disasters, or legal/regulatory interventions.

05. Exchange Policy & Post-Launch Support

Because our deliverables consist of custom-engineered code, tailored software architecture, and professional technical labor:

• Inapplicability of Physical Exchanges: Traditional product exchanges, physical replacement of goods, or shelf returns do not apply to custom digital software services under the Consumer Protection (E-Commerce) Rules, 2020.
• Staging Review & Revision Phase: Clients are provided dedicated review windows on private staging URLs to test features, suggest UI refinements, and ensure the deliverables adhere strictly to the agreed Statement of Work prior to production launch.
• Complimentary 1-Month Post-Launch Bug Fixing: Every custom web platform built by Glitch Galaxy includes a complimentary 30-day post-launch support cycle. During this period, our engineering team will rectify any verified software bugs, layout discrepancies, or technical regressions arising from the delivered scope at zero additional cost.

06. Proof of Delivery (PoD) & Final Acceptance

• Proof of Electronic Fulfillment: A digital milestone or project is considered legally delivered upon: (a) successful deployment on designated hosting sites or live production domains, (b) provision of private GitHub repository access upon customer request, or (c) verified entry and archiving of the completed source code trace within the company's database and client dashboard.
• Acceptance Period: Clients shall have seven (7) calendar days following electronic delivery notice to review the deliverables and submit any discrepancy notices in writing. In the absence of written objections within this 7-day period, the deliverables shall be deemed fully accepted and satisfied.

07. Governing Law and Jurisdiction

This policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, and the Indian Contract Act, 1872. Any disputes relating to digital delivery or service performance shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka, India.

08. Delivery Inquiries & Grievance Contact

If you have any questions regarding digital delivery, milestones, or project handovers, please reach out to us:

• Studio: Glitch Galaxy Studios
• Email: glitchgalaxy.in@outlook.com
• Grievance Officer: Bhuvan J G
• Jurisdiction: Bengaluru, Karnataka, India
• Client Portal: https://www.glitchgalaxy.in/dashboard
• Support Desk: https://www.glitchgalaxy.in/support