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Refund Policy

Last Updated: March 26, 2026

At Glitch Galaxy, based in Bengaluru, Karnataka, we strive to provide high-quality development services. Because our work involves dedicated resource allocation, custom coding, and third-party costs, we have established the following Refund and Cancellation Policy to ensure transparency and fairness.

By accepting a project proposal or placing an order with Glitch Galaxy, you agree to the terms outlined below.

01. Order Acceptance and Binding Agreement

A project is considered "Accepted" and the contract becomes binding once:

  • The customer provides written approval of the project proposal/quote.
  • The initial deposit or full payment is received.
  • Work commences on the project.

02. Cancellation by the Customer

We understand that business needs can change. However, due to the nature of digital development:

  • No Cancellation Without Cause: Once an order is accepted, the customer cannot cancel the project unless there is a documented material failure or breach of service on the part of Glitch Galaxy.
  • Partial Refunds: If a customer requests a cancellation for reasons not related to Glitch Galaxy's performance, 70% of the amount received from the customer will be refunded, and 30% will be retained. This policy applies strictly to whatever amount has actually been received from the customer. The refund shall be sent directly to the customer's original payment source within 5 to 7 working days (though it is usually credited earlier).
  • Reasoning: The retained 30% covers administrative overhead, resource allocation, consultation time, and initial development work already performed.

03. Project Suspension ("On-Hold" Status)

  • Customer Request: If a customer asks to pause a project, development will be put on immediate hold.
  • Resumption: Work will only resume when the customer provides explicit written confirmation ("go-ahead").
  • Financial Impact: Putting a project on hold does not qualify the customer for a refund. Any payments made will be held as a credit toward the completion of that specific project.

04. Non-Refundable Costs

Certain external costs incurred by Glitch Galaxy on behalf of the customer are strictly non-refundable:

  • Domain Names: Once a domain is registered, the cost is non-refundable as per registrar policies.
  • Third-Party Licenses: Fees for premium themes, plugins, or software licenses purchased specifically for the project.
  • Server/Hosting Fees: Any setup fees paid to third-party providers like Supabase, Firebase, or Vercel.

05. Refunds Due to Glitch Galaxy Error

In the rare event that Glitch Galaxy is unable to fulfill the project requirements as per the agreed-upon Statement of Work (SOW) due to internal errors or technical failure:

  • A full or partial refund will be negotiated based on the volume of work delivered versus the original agreement.
  • Refunds will be processed after a thorough internal review of the project logs.

06. Website Care Plans & Intake Audit Fees

  • ₹249 Intake Code Audit Fee: The one-time ₹249 onboarding and security audit fee for external website takeovers is strictly non-refundable once our engineering team begins repository analysis or server inspection.
  • Monthly Care Subscriptions: Monthly maintenance plans may be cancelled at any time prior to the start of the next billing cycle. No partial or prorated refunds are provided for the remainder of an already active monthly cycle.
  • Annual Care Subscriptions: Due to the discounted annual pricing model (~2 months free), annual care commitments are non-refundable once active coverage has begun.

07. Refund Processing Timeline

  • Request Method: All refund requests must be sent in writing to glitchgalaxy.in@outlook.com.
  • Review Period: We will review the request and respond within 7-10 business days.
  • Payment Method: Approved refunds will be processed via the original payment method or via bank transfer to an account held in the name of the original customer. It may take an additional 5-7 business days for the amount to reflect in your account depending on your bank.
  • Dashboard & Status Tracking: All invoices, active plans, project orders, and refund status updates are tracked centrally within your client dashboard (/dashboard). Clients are advised to check the dashboard regularly for live updates and credit notes.

08. Governing Law and Jurisdiction

This policy is governed by the laws of India. Any disputes related to refunds or cancellations shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

09. Contact Information

If you have questions regarding this policy, please reach out to us:

Disclaimer: This policy is a business document, Customers are encouraged to read all project proposals and service agreements carefully before making a payment.

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